Search Deals on

Jena Vacation Packages

The toilet was leaking and water kept running on the floor.

I arrived to most of the channels, not working on the TV. I called the front desk and they said that the room needs a new cable box. There was a door to the adjoining room, it was duct taped shut all the way around the door. There had been a dog previously locked in the bathroom. The door and the wall next to the door was all scratched up from claws. When I started the shower, the whole bathroom stunk like a wet dog. When I went to sleep that evening, the air conditioner was loud and clanky, and kept me up most of the night. I had a reservation for two nights, but I had to leave after the first night because I could not stay in this hotel another night. Awful stay.

The front desk clerk (mid aged African American woman ) who works the night shift & who checked us had a very bad attitude. She yelled at me at her front counter because I was asking her if they had double charged my card. And since I asked her to please double check she decided to ignore me as if I were not standing therm. This happened Saturday August 29, 2026. She told me that she had already answered my question TEN TIMES ALREADY!!! I told her she was very rude and maybe she shouldn’t be working there if she’s gonna be so rude and mean to the paying guests. She told me maybe I shouldn’t be staying there!!!! I’m a 73 year old woman who takes care of my wheelchair bound husband. We don’t deserve that type of behavior. Please beware of her.