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Kenmore Vacation Packages

Very nice hotel, rooms beautiful and large, lovely area for breakfast, terraces. Staff very nice and helpful

Place is very run down and clearly was just recently reopened. Renovations are currently underway but until then, the place is not great.

Hotel itself is well-appointed on the surface however there are some flaws. The courtyard is a great place to hang out but you get locked out of the pool area and can't get back in with a room key without walking all the way around. The hotel has a self-pour beverage station but you must provide ID to the front desk to purchase a card to use it and they cut you off at $20 which doesn't even get you 2 full drinks. Each person has to have their own card so to get a drink for my husband and I, I had to go back to the room twice to get ID all for 1.5 drinks even though I had just shown my ID to check in. The ice machine is on the second floor complete opposite side of where our room was located on the first floor. The door to come in by our room wouldn't work with a room key so had to walk all the way around the hotel to the front entrance after putting our bags in the car in the morning. Overall not as convenient and more annoying that we had hoped for a brief stay to break up our long drive across the state.

We needed to move our reservation by one day, you hung up on us, Have the day you deserve.