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Lake in the Hills Vacation Packages

Staff was very nice and friendly.The front lobby looked updated, but the rooms were older looking with the carpet seeming dirty. The beds were clean, but old mattresses that I could feel the springs.

Great staff, great place!

The breakfast was very minimal.

Traveled with my partner, it felt romantic and we loved the view and all the nearby attractions. We were given a $10 credit to the restaurant but didn’t use them because we were too busy exploring the entire pier. There is no pool however the oak beach is nearby. The property felt safe although it was accessible to everyone, you had to use your room key to access the elevators. The pier closed at 10p to public so we had private access to the beautiful nighttime views. Make sure you wear walking shoes!! The only things that bothered us were, Stains on the floor and bench in our room, shower head had weak water flow, other than that it was an amazing stay!!! Definitely will be back with my children.

I usually stay here frequently with my husband or family members when in town. I was a little disappointed with the service somewhat this last visit. This is one of my favorite areas to stay . First off l never travel without at least one other person. I noticed my booking Expedia only listed me as a guest. I reached out to the hotel via Expedia email to advise hotel that it's two guest instead of just me. I got a response back. It was fine since the room I booked would accommodate two. The first thing that was somewhat annoying to me is when I was checking in, an elderly gentleman interrupted check-in process to talk to the clerk because she spoke his language. There was no attempt by her or him to say excuse me or pardon me please. I was just standing there after getting in town and being on the road for hours to kind of be pushed aside to wait with no apology before or after. The other clerk who spoke English had just finished with a customer and I was almost tempted to jump over to the other line since she was free but my credit card and ID was in the hands of the first clerk. It was an awkward moment which I feel could have been handled better and more professionally. The icing on the cake is we were given room keys for two but I was only given enough VIP tickets for the drinks for myself. I didn't complain because maybe it was my mistake when I booked my night confirming for two instead of 1 guest. However, after dealing with being slighted by a customer interrupt