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Leicester Vacation Packages

We had booked a quad deluxe room for 4 people with two double beds. Upon arrival we were given a room with one double bed. The staff, by their own account, had no idea whatsoever about the hotel and facilities. They asked to come see the room to confirm, which is unbelievable. They weren't able to provide the booked room and we had to make do with two camping beds instead of our booked facilities. Do not go here