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Lena Vacation Packages

Updates in the hotel is needed

Na

On arrival and check in, I was immediately dismayed to find the elevator was inoperable, and I was on the top floor, the stairwell was littered, there were individuals on the first landing smoking something other than cigarettes. My room was disgustingly filthy, there were individuals walls were cracked, the curtain was disheveled and the air conditioner unit had no cover over the metal filter which was clogged with God knows what and the television had a huge crack down the screen and was not functional to view. I requested a refund and was told no. Reason given was due to the discount given on reservation by my credit card offer which was made online. I provided my card and state drivers license on checkin to verify my identity as asked. By the front desk attendant. I requested clean sheets and another television at least - was told nothing was available not even another room. On returning to my room I was approached by two separate individuals selling drugs. The following morning I asked again to speak to the manager or owner who was not available the night before - introduced to an elderly man who ‘did not understand English’ . She was unable to translate. After a long effort to explain my displeasure he shook his head and left. My local associate came to get me and created quite a stir and the clerk asked me to check out for the next nights refund she had refused to give me earlier. This required my card and license again - I received a credit for $50 but charged $171

The room appeared to be pretty clean, although when I spilled some clear liquid on the floor, the white towel I used to wipe it up with tuned pretty black, and the curtain in the window was see- through. Overall it wasn't mad, however.