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Madrid Vacation Packages

Clean room, good staff, quiet,

Stay was good, Although the family was woken up at midnight when a couple guys opens the door. I always latch the door at night but they yelled into the room waking my wife and two kids. Staff said there system made a mistake however apparently they didn’t check ID cause the room was already occupied. I’ll be calling the manager!

Our breakfast host Robin in Altoona Iowa was the best! No issues at all. Great stay!

Bed are uncomfortable, very few tv channels, check in girl was great, nobody available for check out. Left Thursday morning 830ish am didn't hear anything about my deposit so Sunday at 530 pm called just to make sure there wasn't anything wrong with the room just making sure they were not keeping it. The woman absolutely ripped my head off about me asking about it.. I asked her to get a manager above her she told me no and then hung up.. I will NEVER stay there again and anybody I know will absolutely never step foot on that horribly ran joke hotel. Dogs next room over barking terrible place. BBB should be informed..

Our first room smelled like mold and mildew and was filthy. There was a red substance on the drawers and the walls. The bedding had stains and felt damp. I never complain, but did complain to the front desk. At first , he argued with me and told me his cleaning staff had been there for fifteen years. I explained , i'm allergic to molds and smelled it immediately , and that he could come see for himself. He did and smelled it also and they switched us to the room across the hall, which was actually clean enough we could stay there. However , I did notice that the next person that came , he put in that same filthy room. Took my kids to the pool , and there was clumps of hair and debris floating around. Definitely do not recommend staying here.