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Melksham Vacation Packages

Parked in the square immediately in front of The Bull. Warm greeting from member of staff in the reception area. We ate in the bar in the evening and enjoyed our meal. Our room was very spacious, it was hot in the room but a fan was supplied which was very effective. Would stay again.

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Outstanding facilities and atmosphere. Staff is very friendly and accommodating. Bedchamber was very nice (see photos). Laundry service is very efficient. Promised 24 hours and delivered in less than 8 (same day / for a large amount). Expensive though - as would be expected at a hotel. Daily housekeeping services are outstanding. They not only did the basics, but polished and vacuumed each day. Restaurant was excellent. Great food & great atmosphere (setting/ambience, quiet). Be patient though. It is a VERY leisurely atmosphere (as it should be!). Relax and enjoy. As well, the “formal” offerings are limited. Tasting menu, Vegetarian Tasting menu and a 3-Course menu. They do a great job of accounting for any allergies as well in the three menus. We had the Tasting menu (excellent) the first night and found other options for the other few. They do have nice, informal dining as well but it is also limited. I don’t think they have many guests here for more than a couple of nights. None of this is an issue. Just something to be aware of. A few concerns (for a 5-star hotel): -No light over sink/counter in bathroom. -Although overall the restaurant was excellent, some of the young staff in restaurant not well trained. Wrong bread delivered with meal, no spoon with soup (had to find another server and ask for one even after mentioning to original server) and several had limited knowledge of menu.

Outside area was filthy. Garden full of weeds The wooden table was missing pieces. The gas barbecue was not there as advertised. Pictures make it look much nicer than it is. My family were very disappointed. They have an electric car charger which is very expensive also.

Clean basic room did what it said on the tin and what we needed it for. The staff were friendly and helpful. The food was good pub grub.