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Norco Vacation Packages

The room was clean but the bathroom shower had soap scum all over the class door. There is no microwave in the rooms so if we need warm up food we can’t which is crazy! The plugs on the lamp and on the nightstands didn’t work. On top of that, there was construction going on and we were awaken at 9am to the sound of drilling. We went downstairs and asked the front desk if we could be moved to another room because of the noise and they said no that you’ll hear it no matter where they put you. However, we asked a couple on the elevator if they hear the construction and they said no! They were on the 8th floor, we were on the 9th so they could’ve moved us to the other end of the hallway so we didn’t hear the noise all day. This was a birthday trip/ relaxation trip and we couldn’t relax or sleep in because of the noise!! We only booked here because it was the cheapest option. Never again!

We enjoyed our stay and plan on coming back

Very accommodating. Everything worked fine.

Did not like that it wasn't clear it was a "timeshare" type resort. We sat thru a presentation that was a waste of our time & the sales rep. Our room had many issues that required maintenance. We were told someone would come to our room to address the problems, which never happened. Larger gaps in the floor tile grout lines that were obvious. The bedroom lighting was insufficient. The bathroom mirror lighting insufficient. The fan came on with the mirror light instead of the shower. The shower head was leaking like a sieve and could not be adjusted. The bathtub/shower floor was slippery (had to put a towel down for traction) The step out of the bathtub/shower was too deep. There needed to be a ceiling fan in the living room/kitchen area for circulation. The placement of the HVAC right near the sofa made hearing the TV very difficult. The thermostat was too high on the wall for me to see. The room as a whole did not give a good presentation of the hotel accommodations. The staff were all very friendly & helpful.