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Ochelata Vacation Packages

I booked on hotel app and even called the resort the same day and confirmed I had my room I booked. The staff at resort said I was confirmed. I arrived at 10 pm that night and my room was NOT AVAILABLE!!!! I paid for a particular room with an upgrade with. Room with a balcony and a view. I was out in the only room they say they had and it was no balcony and a room in back with a view of the ac equipment and concrete. I had higher expectations and the staff that greeted me was miserable. She was not helpful at all. She didn’t hear me or help me. I waited a hour for a young man saying he was the manager and he apologized. Waive the resort park fee I believe which wasn’t the same as the upgraded room. They could have done better. Hotel app could have done better. This experience was not well. Especially when I confirmed my room.

Room was clean and stocked but my key card kept messing up and the tv wouldn't work

The person that checked us in wasn't necessarily rude, but she was certainly standoffish. She was having issues. It wasn't clear if it was work related or personal. She stood there with her eyes closed for a good while in the middle of checking us in. The beds are uncomfortable. The breakfast was ok, but they didn't keep three area clean nor stocked with fresh food.

Staff were polite. Breakfast was good.