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I reserved a king suite. I arrived at 3:30 pm to check in. Was told sorry we overbooked our king suites, is that a problem? I told them yes it is, I reserved and paid in advance for a king suite. I was told the queen suite they were giving me was a more expensive room. I told them ok, I will let Hotel.com know. So here it is. I wanted to sleep in a king bed, not a queen bed. I have always had other hotels honor my reservations. Bad upper management at this hotel,over booking ther king suites, trying to force you into the rooms they can't rent. It was so empty I was told we'd have plenty of queens which floor do you prefer? I will not be back. It is a new hotel. Clean and brand new. But I reserved two weeks in advance. Too many other hotels out there that honor reservations.