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Patalavaca Vacation Packages

Air con doesn't work proper staff unfriendly and back home with scabies as sofa/beds are not desinfected proper after previous guests

Great holiday, second time around. Can’t fault it. Highly recommend

Absolutely loved this hotel, location, food, entertainment all brilliant but above all the staff were amazing 5*

Fatal ! La reserva ponía entrada a partir de las 12:00 h y no querían darnos habitación hasta las 16:00 h. La tv no tenía canales en castellano estando en España , ni ningún tipo de información del hotel estaba en castellano. Y la información era engañosa había una botella de vino de cortesía y luego la cobraron cuando no estaba indicado precio en ningún sitio, la atención del personal nefasta y lo peor admiten mascotas, a la tarde 4 horas después del check in en el que no nos dijeron nada , nos dicen que por el perro hay que pagar 50 euros. El precio es elevado sino para nivel de hotel y servicios que ofrece. Fatal !!!

Arrived on late Thursday morning on 14th May. Stood outside for 6 minutes before the virtual receptionist let us in. We had to wait till approximately 2.30 to get into our room. The resort was not busy so cannot see why we couldn’t have obtained our room earlier. We were informed that the rooms only get serviced every other day which we thought was a bit strange as every other apartment/ hotel room we have stayed at has always been serviced everyday day with beds made, bathrooms cleaned and fresh towels provided. The bar didn’t opened until 12 so if you wanted a drink before this time you were out of luck - if you wanted a drink after 6 you would have to go into the resort or buy your own. Everything in the bar is out of bottles and cans - nothing is run on draft. The drinks are not cheap either. We were spending €50 per day on 4 gin and tonics. The bar food on offer the first day was fine. The other days we were given a basic menu and told that the kitchen was closed (we have since found out that the chef was on holiday and the other chef was having an operation) while we understand this - the management should of got someone in to cover the absenteeism. So we were offered basic ping food which for the price they wanted we didn’t think was acceptable. WiFi is awful - you have to reconnect everyday if not every time you leave your apartment. On the plus side you have two amazing staff - Davide and Muta - who were brilliant and very friendly and helpful on all accounts.