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Ridgeville Vacation Packages

Very Disappointing Experience Compared to Other Hyatt Properties Unfortunately, this stay was nothing like the experiences I have had at other Hyatt hotels. I have come to expect a certain standard of cleanliness, maintenance, and overall quality from Hyatt, and this property fell well below those expectations. Cleanliness was my biggest concern. Upon entering our room at check-in, we immediately noticed several areas that were extremely dirty. The bathroom was particularly unacceptable. The toilet had not been properly cleaned, and the white shower curtain had black specks or spots all over it that resembled small bugs, although they were not bugs. Several of the supposedly clean towels also had very noticeable hairs on them, which should have been caught when the towels were folded and prepared for guests. After contacting the front desk to report the dirty bathroom, including what appeared to be dried bodily fluids, and requesting that it be cleaned, it took two full days for housekeeping to address the issue. That delay was unacceptable and made an already disappointing experience even worse. The condition of the property was equally concerning. The hotel has two elevators, but one has reportedly been out of order since 2024. The remaining elevator was extremely slow, appeared to need servicing, and had difficulty fully closing its doors. The indoor pool was also closed throughout our entire stay, and staff could not tell us when it would reopen.

To have a luxury hotel like this that is privately owned and not a massive corporate feel is awesome. We love the Charleston place and all the changes they have been making over the past few years. Beautiful property great vibe and quiet luxury.

Great location and good price I really enjoyed the hotel

Amazing hotel, exceptional staff. We will most definitely stay there again!

The room was clean and spacious for 2 people. Loved renting bikes and riding the paths the island has. It's NICE & QUIET. If you're looking for alot of action you need to go somewhere else. It's a layed back family beach. Hope it can stay that way. FYI...... their is a sale pitch for the time share buy in. JUST SAY NO!