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The only issue I had with the property was the parking, everything else was very nice

From the moment of arrival in seeing white powder spread at the entrances I knew that I might have made a mistake in booking this hotel. As I walked up to my room the carpets were very dirty, it was as if they hadn't been vacuumed for a couple of weeks. The smell of the hallway suggested that as well. The keys that were given to me unlocked the door, however the door would not open whether the door handle itself was pushed up or down. When I let the clerk know, I was given a new room. Upon entering the room it was so dark when I turned the light on it was like having a nightlight. I crossed the room to turn the other light on and the illumination from that light was like adding another night light. It was at this time that I've seen cigarette burns on the bed cover sand the holes in the wall. At that point I thought to myself I needed to check for bed bugs however the lighting was so poor I could not do that. I immediately went downstairs and tried to check out, so I could at least have the deposit hold taken off my card and was told that I could not because I booked with hotels.com. At this point I was emotionally overwhelmed because the experience of the conditions and sub par accommodations was frightening, I knew I could not stay the night. Unfortunately not only did I spend a little bit over a $100 for the room but I also was told that I had to put a $100 deposit down for the room itself, I was out $200. I never expected to have to cancel due to room conditions.

Th

Great location for attending downtown activities!

Only one reason to stay at this hotel. It id close to Cleveland Clinc. Needs badly updated. Worn out furniture in the room. Bathroom didn’t look like it got cleaned. Brown/Black marks on the walls and fixtures. Too expensive for what you get.