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The loft was beautiful in terms of aesthetic but did have some problems with cleanliness, as the room had many flies upon entry and continued to have flies throughout the weekend. The tv in the room also did not work but thankfully there was a projector screen that did, there was also visible mold in the bathroom toilet. Lastly, the staff kindly left me and my friend complimentary bathrobes to be used, however 1 of the robes had mold spores on the sleeve (seen in the pictures attached) therefore it was not used.

Stayed 2 nights in beginning of trip while visiting family. Then went to New England and on way back stayed again because it was nice.

This hotel is dependable when we are in the area. Staff is great, rooms are clean and comfortable. I love the coffee in the lobby being available at all times.

Charming hotel in downtown Rochester, with a lively speakeasy in the bottom level for evening fun. Disappointed that there were no breakfast amenities — during check-in the hotel staff had said there would be muffins and complimentary coffee in the lobby in the morning at 6am. By the time we went downstairs to explore at 7:30am, only lukewarm coffee was available- big miss IMO. There are options within walking distance, so not a dealbreaker, but as someone who looks forward to that first cup of caffeine, I was disappointed. The room was charming but the bathroom sink, which was a corner sink with a corner mirror made getting ready difficult as there’s no place to layout your toiletries etc. and if you faced the corner you didn’t see yourself in the mirror. You actually had to line yourself up on one side or the other in an awkward angle facing a very small rectangle to actually use the mirror. Again, quirky, not a dealbreaker, but you do wonder if the person who designed the room ever tried to actually stay in it. But maybe that’s part of the charm?? I like charming, but I also appreciate usability and amenities,

Great

From the beginning of our 3 night stay to the departure it was a wonderful time! Staff was the friendliest I have ever had of all the places I’ve stayed throughout my years! I will definitely be returning!!! The Spa was amazing!