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Rye Vacation Packages

We had a wonderful stay at this hotel. Easy check in. Great location near the airport. Super clean. Smelled really good. Good parking. Safe. Nice decor. Highly recommend.

spacious rooms - great area where everything is walkable

This hotel was excellent! The rooms were fresh, clean, and very comfortable. The breakfast was delicious with a great selection. The staff was friendly, courteous, attentive, and always willing to help with anything we needed. I would definitely stay here again without hesitation and highly recommend it to anyone looking for a wonderful place to stay.

This people have water that smells like poop. Sewage water is what they use for water. Remnants of trash, sticky nastiness in drawers, air vents falling off ceilings. Random kids belts found? Candy stuck to floor? Trash wasn’t even taken out. Mind you I have kids that found these things as well. Oh and don’t even try and ask for them to refund you for their disgusting rental. They will give you the run around and then IGNORE YOU. Awful establishment and these people NEED TO BE SHUTDOWN.

Stains on carpet and couch

Staff was amazing. I accidentally booked another Doubletree hotel for the same weekend. Hotel staff helped me contact the other hotel to get it corrected without additional fees. Second staying at this property within a year and enjoy. Can be a bit pricey if events are happening in the city, but would otherwise stay again.

My first room was not clean, beds were laid in, and bathroom had wet floors with a stack of wet towels. I went down to the front and asked for management which I didn't feel they sent a manager out, but he acted like he was a manager. They gave me a room with the same beds I requested but was a lesser room 6 stories higher. They said that is all they could when I asked if they could accommodate us on the same floor, so I didn't have to haul me, and my families stuff up to the 8th floor. They said no and sorry that is all they can do. The elevator situation is AWFUL. No room and had maybe two skinny elevators that always seemed to reek of marijuana. Next day they didn't come into the room to replace towels or make the beds. When I took my wet towels down, they said they didn't replace them because I didn't let them know by hanging a sign letting them know. I noticed the sign stating do not disturb but I didn't turn it around to see please clean the room. This is all paraphrased by me but essentially what it says. I told them they may want to let people know. This person was kind enough to try to give me free breakfast, but I was so tired of this place I turned it down. It wasn't about trying to get free stuff. It was about the poor service by this time. The free breakfast by this young lady should have used by the so-called manager who basically brushed me off the first night. I sent a message through hotels.com to the management but they never responded.