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I checked in and opened the door to the room, but it hadn't been cleaned well. There was a lot of dust as well.

The focus on the guest experience in the room (design, amenities) was stellar. Equipped more than other luxury hotels, it has a clothes steamer, dental kit, shaving kit, Italian bottled water (both still and sparkling), slippers, and the most luxurious robes we've had at a hotel. The bed was extremely comfortable. The shower was fantastic, and easy to use. Nespresso in the room. The pièce de resistance is the fancy, high-end bidet! The $15 self-serve breakfast in the lobby is pretty hip and exceptional. Quiche to die for! There is a cool video art reel in the hallway of each floor that has actual theatre seats in front of them, so you can visit each floor and watch the videos. Staff is lovely and professional. Very self-service "lobby"...and I use quotes because the check-in desk is literally a podium in a bar that serves as the lobby. How cool is THAT? You can check in and out yourself on a tablet in front of the elevators. No fus, no mess! We attended Subterra, the live music bar in the basement, on Jazz Night. Fantastic. But don't order the food, it's pretty bad. Drinks are great, though. Indoor parking is right across the street. Absolute gem In Old Montreal. Great location. Highly recommend. Can't wait to go back.

Sheets were like and paper. Room wasn't ready. Terrible communication. Do not stay here.

Les jardins, très calmes, avec les canards, un havre au milieu de la ville.

Good location, friendly staff. We enjoyed our stay.