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Shepton Mallet Vacation Packages

Super clean room, I received an unexpected upgrade and it really was superb. Kitchen very well fitted out with everything you might need. The location is excellent and the property manager amazing. Quick with replies and I didn’t feel like anything was too much trouble. The bed was so comfy and the pillows are the best I have ever slept on! The cleanliness throughout the property was fabulous. All in all a perfect 10/10 stay. Thank you

We had a problem with our allocated room. However the staff listened to our problem and resolved the issue.

Breakfast wasn’t great but there were many options

Have stayed here couple of times before always a pleasure

We booked a hotel rather than a just an apartment or room as we were expecting a serviced hotel as a treat and paid accordingly. There is no reception, no bar and no catering other than at the neighbouring property, just a 4 digit number supposedly to open the front door and room, it didn’t allow access to the room, which caused some anxiety. Fortunately someone answered the out of hours emergency number and was able to give us another pass code. The room was not serviced, nor were the tea/ coffee replaced. There are notices and instructions setting out some of the limitations at the premises but only after the booking is confirmed. We didn’t have any significant issues with the room or premises which would have been fine given the historic nature of the property. I don’t wish to arrange a long weekend away adding to life’s regular hassle. Needless to say we won’t be returning.

Beautiful Castle, serene and relaxed, with amazing food and great service. Rather expensive but you get what you pay for. We have stayed multiple times before and will I'm sure stay again, the service and the atmosphere are always fantastic.