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Shepton Mallet Vacation Packages

The stay was OK for the money paid for, however all that I am going to mention costs $0 (or almost) to the property and can make a great location in the middle of the Costwolds a great place to stay. Check in was slow for a pre-paid room. Almost no welcome package with sightseeing, we had to ask, only to get a piece of paper with names of towns. Printing a chat GPT guide costs $0 which we got at all of the other hotels we visited. They told us the restaurant / bar closes at 10pm so we came down at 9:05pm wanting to grab a pub dinner and they told us the kitchen closed at 9pm and nothing could be done for 2 recently arrived guests. Let's say nothing could be done as we were technically late, but they could have told us about kitchen closed before the bar. AGAIN $0 - TOTAL disinterest for their guests The only thing it would cost them money to change was their kettle which was chalky white on the inside. Which we showed and they only offered hot water from the pub for our teas. The kettle costs $30 - $50 to replace, but the bad attitude is irreplaceable. Cleaning was not their forte either, I know that takes time and some money, but could be improved overall the property. Check out also took us like 20 minutes as no one was there despite the stay was prepaid. Again the hotel is a nice property, but a management overhaul is needed. I won't stay there again.

Breakfast was great, so I’ll start with the positives! Unfortunately that’s where the highlights end. It’s a cheap-ish hotel so I wasn’t expecting any kind of five star experience, but it is very run down and shabby throughout. I arrived late after an event in Birmingham, bar area was already closed at 10.30pm so zero food or drinks available, not even a vending machine. The receptionist was kind enough, and suggested using Just Eat but after realising it was a £10 delivery fee I ruled that out pretty quickly! Popped back to reception after checking into my room to find it in darkness and not a soul around. One decaf teabag in my room had to do! Bathroom smelled mouldy and was badly in need of renovation, bed was lumpy and the room was pretty chilly. I won’t be rushing back.

Great location

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!