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The Ramsey is a clean hotel. The staff are always helpful. At check in the staff will tell you where everything is at (breakfast, pool, and gym?. The Ramsey has movies every night to enjoy with your family. The Ramsey has a great location. It is back off the main highway but you still are able to walk to most stores and attractions on the main road.

Great Staff , very helpful . We had a blast ! Thanks in advance !

The hotel was lovely. Clean, well maintained, a very fun location to be right in the center of. Room was spacious, huge bathroom with nice shower, and great to have a fridge and microwave available. I dinged the staff rating on my review, as that is where I had a very frustrating experience. The front desk staff who checked me in were fantastic. I believe the woman helping me was named Janae, and she was super friendly and helpful. At check-in I was provided with a couple vouchers for free margaritas. About 7pm, I went up to the rooftop pool and asked the bartender what time they closed that night, he informed me they closed at 10pm. Perfect, our plan was to let the kids play a while, then come up at the end of the night to get drinks and watch the fountain show from the roof deck. Cut to 9:50pm when I get to the bar to find the same bartender I spoke with earlier packing everything away. "Sorry, we closed at 9:45." Super frustrating. Even more frustrating was 5 minutes later when my wife went over to ask him a different question about where to find something in the hotel. As she was standing there another woman came up with her drink voucher and he took it and said he'd make her a drink. When my wife asked why he refused me 5 minutes earlier he shrugged, then gave the woman her voucher back and told her he had better not make her drink. That poor customer service experience left a bad taste in my mouth about the whole place. Unfortunate since the rest of the time was good.

This was a great place, up in the mountains, within the Smokey National Park. The last turn in and up to the property was sharp and somewhat tricky to see from the one direction, so just know that. I for one wanted to see bears and the fam and I saw 3 - it was great! Our room(s) were much larger than expected and my son really enjoyed the jet bath!

Awful manager and owner stay away

Great location, helpful staff! Loved our stay

This place is great, the location is fantastic and the hotel is very well maintained.the staff were very helpful, the room was clean and