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The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.

Very old outdated property, short staffed located 3 miles up on the hills using one winding road to get there. the bus came once every hour and dropped off at West train station. I had to take another bus to get to Ost train station where the city center was located. unless you are 7 ft tall the bath tub was high and dangerous to get in and out. the ceiling was angled and slopped low above the bed.

Clean room, friendly staff, great breakfast! The views of the lake from the room were superb. Just a heads-up to anyone picky about AC, there is none. There was a fan in our room and with the windows open, the warmth was manageable.

Breakfast was amazing but overall the beds the bathroom everything was clean and comfortable. I would stay again if we ever go back to Zurich

Love the spa and decor. Breakfast was yummy too

千万别踩坑，这家住宿态度差，糟糕透了，是我住过的最差的酒店！千万不要踩坑！超级差！安排房间有歧视，我们亚洲人不要入住这个酒店！听劝！Avoid this place at all costs. The staff’s attitude was terrible, and the overall experience was absolutely awful. This is the worst hotel I have ever stayed in! The way the rooms were assigned felt discriminatory. I strongly advise Asian travelers not to stay at this hotel. Please take this warning seriously—do not make the same mistake. Extremely disappointing! Évitez absolument cet établissement. L’attitude du personnel était déplorable et l’expérience globale a été vraiment catastrophique. C’est le pire hôtel dans lequel j’ai jamais séjourné ! La manière dont les chambres ont été attribuées m’a donné le sentiment d’avoir subi une discrimination. Je déconseille fortement cet hôtel aux voyageurs asiatiques. Prenez cet avertissement au sérieux et ne faites pas la même erreur. Une expérience extrêmement décevante ! Meiden Sie diese Unterkunft unbedingt. Das Verhalten des Personals war äußerst unfreundlich, und der gesamte Aufenthalt war eine Katastrophe. Das war das schlechteste Hotel, in dem ich je übernachtet habe! Die Zimmervergabe wirkte auf mich diskriminierend. Ich rate asiatischen Reisenden dringend davon ab, in diesem Hotel zu übernachten. Nehmen Sie diese Warnung ernst und machen Sie nicht denselben Fehler. Extrem enttäuschend!