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St. Ann Vacation Packages

Our first impression when we walked into the room - drape wasn't hanging properly and needs to be fixed. Bottom dresser drawer wouldn't shut so needs repaired. Toliet seat needs fixed. Then toliet would not fill up when flushed. Couldn't get cold water from sink in bathroom. Light on the dresser switch was broken - could not turn light switch off.

Clean and convenient

Our stay started out rocky because Expedia had messed up our booking. We had to be on the phone with Expedia customer service for 45 minutes when we arrived just to be able to check into our room. The hotel front desk staff was patient, helpful and understanding throughout the process. Once we were finally able to go to our room, we found it to be dirty. The floors hadn't been vacuumed and the surfaces had not been wiped down. There was also hair in the bathroom in several places. It felt and looked dirty. I was able to wipe down everything and the front desk came and vacuumed the floors. Overall, staff was kind but the hotel itself does need to be better kept.