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Toilet kept running. Room was not completely clean and ready at 6:00 pm. Lemon water at the front desk was excellent. Breakfast was reasonable but not monitored.

Wish we had stayed here from the beginning of our visit to Charlotte. The hotel appears fairly new. Carpeting is very clean the hotel and the rooms smell nice and clean. The front desk People are welcoming and helpful. there are restaurants within very short walking distance. Only problem we had was the sign says breakfast is served until 9:30. We got down there just after 9 o’clock and they were closing up shop. Very little to choose from, the meat was dried out. We sat down with our plates and they closed up the dining room doors so there was no way to go back and get something more like a muffin or a piece of toast. Stuff disappeared into the kitchen.

The staff were very polite and helpful whenever I needed assistance. The usage of the keycard to access your floor while on the elevator was very unique. It only allows you to access the floor your room is on. I’ve never experienced that before with a keycard, I that was cool. My room was clean as well; I loved the main lobby with all the palm trees. I loved the way they changed colors at night, very nice touch to it while the pool is there too.