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Stearns Vacation Packages

The staff was wonderful. They do need to tell you about the elevators that will take you up a level instead of walking up a very steep hill. The location is great. The rooms were clean, but does need some renovation.

Beautiful place. Amazing views. I would stay here every time. The property owners were very nice and answered any questions I had. They made sure I was taken care of. If you are in pigeon forge or gatlinburg, stay here.

Good food, clean and staff was awesome!

While the property itself was decent, the overall experience was incredibly frustrating. My villa was located right next to a timeshare showroom, meaning I had to endure the constant slamming of doors from tours all day. To make matters worse, I had no hot water overnight and through half of the next day. When I requested a room change, the front desk claimed the resort was completely booked. However, while standing at the desk, I checked their website and found five identical rooms available for booking. Only after pointing this out—and waiting another hour for a callback—was I finally moved. For the premium price charged here, the lack of basic amenities, poor customer service, and zero compensation for these major inconveniences are completely unacceptable. Someone should be making this right.