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I have been to Gatlinburg several times, but this was my first stay at Gatlinburg Town Square Resort. My room was very dated. The mattress was extremely hard, the heat did not work (there was a gas fireplace I could turn on for 30 minute increments), and there was no extra blankets. No ice machines to be found. The location is good, but the parking garage is very small & parking is difficult. The hotel was not what I expected. Not on my list to book again.

Beautiful place. Amazing views. I would stay here every time. The property owners were very nice and answered any questions I had. They made sure I was taken care of. If you are in pigeon forge or gatlinburg, stay here.

Me encanto todo muy limpio y comodo paamos un fin de semana increible

The hotel is in a prime spot to walk anywhere in Gatlinburg. We saw 2 bears at the creek so that was amazing.Best thing you did not have to get in that traffic.

The place all together was very quiet and no issues. My main thing is the AC. We had an upstairs/downstairs unit and the upstairs would not cool, we all had to sleep with no blankets & that’s an awful nights sleep. The phone number on google was not up to date so trying to get ahold of somebody to figure out check in was a hassle & the number it has on the building to call if you check out before the building is open is not a working number also. The place was very cute, very quiet, & the staff is VERY FRIENDLY but for a family of six, we probably won’t be staying here again.

Nice hotel, however Not worth the price and adding a resort fee on top of that. 26% tax in the restaurant and bar is horrible. We visit Gatlinburg often and will not return to this hotel.

Perfect