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Sutton Vacation Packages

Nice room friendly staff at front desk

The location is great! The a/c works really well. The room was clean.

Just crap

Our stay started out on a not-positive note. We checked in and got out things up to our room. That's when we found out that we did not have the room type that we reserved. We reserved a single queen bed room with a recliner chair for 2 nights. (Sometimes we need a recliner to sleep.) When reserving the room, all of the rooms with a single queen bed had a recliner. And none of the other rooms had one. However, our room had two queen beds and no recliner. When I called the front desk about this, they told me that is how they received the reservation from Expedia. (But I know it was not because I pulled up Expedia's information. And I had the information from the hotel when they initially emailed me about the reservation. Everything said a room with 1 queen bed.) The hotel said that they were full that not and could not move us. Needless to say, I slept very little that night. However, the next morning the hotel said they would move a recliner into our room, which they dad when we were out at lunchtime. Sleeping the next night went much better. Other than this, which was a big thing for us, the hotel was nice and clean. It was convenient to several restaurants. (Although I do wish they served a breakfast of some sort.) The front desk staff were nice, and helpful with this room problem. However, don't tell us something that isn't true when we have a way to verify what you are saying.