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Syracuse Vacation Packages

Excellent service at front desk. Good bed.

Great location, no amenities. Good comfortable room.

We are well traveled so we have seen a lot of hotels. This one was not updated. Rusting metal everywhere , falling apart, the door and window didn’t completely block out light. Very rude staff at check in. Had to stay here 4 days for a basketball tournament as we were booked as a “stay to play” with a travel agency. From the beginning, we had an awful time checking in as the staff did not have our room available and refused for over an hour to give us our room without a “confirmation number”. We had to call the travel agency, the director of our AAU program all giving us the same number that she said was not the right number. We had emails confirming the 3 booked rooms and still refusal, a manager finally came and we showed him the email that we had two days prior confirming our CC number . He told her to give us a room and she still tried to argue with him that we didn’t have a confirmation number!!! We have 3 children and were at the check-in desk for over an hour trying to get our room. When we got in there it was just in poor condition, we were 20 minutes from the facility and in not a great part of town we learned very quickly. Just cheap shortcuts everywhere, pancake machine not working, breakfast service closed down earlier than stated times. Would not recommend or every stay again, will honestly never stay at Hilton express just to be safe that we don’t experience this again.