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Washer dryer caused issues

Gorgeous boutique hotel in the center of town. I loved the bathroom and it's huge claw tub. The breakfast was generous and tasty. My only complaint was the lack of air conditioning. Although the area did not get very hot during our stay (max was 70f), if you run hot at night this may be uncomfortable. We did have a fan in our room. The staff and locating were excellent. There's a very nice spa on site that we did not use.

Excelente ciudad y excelente hotel!

Excellent breakfast

After raising the complaint The manager promptly came to the property and took care off them. Thus ending the saga on a note.

The room was very spacious and attractive, and the air conditioning worked great! I really appreciated the kitchen area with everything from a coffee maker to a fridge to a dishwasher! The bed is a bit firm, but not to the point of negatively affecting one’s sleep. The staff are very kind and worked hard to support requests. I am also very satisfied with the location- it’s close enough to be convenient, but not in the middle of the noisy, touristy areas. I do wish the bathroom counter space was bigger as there wasn’t much space to lay things out, but that’s certainly not a deal breaker! I would definitely stay here again!

I have to start by saying how amazing the communication was with Mary and Laurence. As theres no front desk it’s all via message. The room was nice & big & in an amazing location. Right near some great ice cream and coffee shops. I did request an earlier check in so not sure what happened but that’s fine as check in was all online and we left our bags whilst we grabbed lunch across the street. A few minor points for me the room didn’t have AC and yes it wasn’t listed as an amenity but I assumed it would have it until I checked another review. I think the lack of AC needs to be super clear esp when it’s hot. Yes there are massive windows however there was no way I could leave the windows open…one as I have an autistic child and two because it would result in a million flies. Annoyingly prior to checking in the windows were open and I had to spend like 10 mins minutes getting rid of them all before I could even relax. That night as the sun blared in from the day and the curtains were open it was super hot so I barely slept. A fan is provided but it’s not good. Also the radiator towel thing in the bathroom kept coming on so the room was even hotter. So the next day I kept the curtains fully shut and the fan on all day which resulted in a better night. I loved the layout and the kitchen etc and the bed was very comfortable. I shouldn’t have looked under the bed is all I can say. Would I stay here again? Definitely BUT only in the winter. ❄️