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Comfortable stay and well connected

We booked this place on the understanding all accom would be of a high standard but on arrival we were relegated to rooms off the carpark which felt no better than a road side inn. It was very expensive for the level of accom we were given. None of the opulence of the castle accom was included in the rooms we were given. The whole point of staying in a place like this is for the history and the grandeur, none of which the carpark rooms offer. We asked the check-in clerk if we could be moved and expressed our displeasure with the accom. We were offered a refund which is helpful late on a Friday night after a full day of travel. At no point did anyone offer a way to turn such a negative experience into a positive one. When I said how much I had paid I was told I was lucky as it can be even more expensive! Also don’t book when a wedding is on as they take priority over all of the spaces. It was not possible to use a common area without the wedding party occupying it, including photos in the carpark! When we returned from dinner we were greeted with vomit through the carpark from the wedding guests. Perfect way to sum our stay up here. Never again!!

Staff were friendly and gave us a good larger than expected room on arrival which was good. The hotwl is positioned in a very peaceful area. We had a room on the ground floor at the back so there was no road noise but lots of noise late at night when other guests were arriving to their rooms. Walls/floors are thin! The water coming out of the taps and toilet was yellow..not sure why. Bottles of yellow tap water were being served to customers. The menu was not to our taste far too much spicy food. I had to send the corn on the cob back as it was covered in spice. We were then brought a new plain one and were not charged which was good. Can't comment on the cooked breakfast as we only had fruit/continental options.

The bunk room was fun for the family. The bathrooms were divided for convenience and spotless. The entire facility was well- planned out and attractive. attractive

The hotel is very close to the busy center of town and right across the street from the river. The room was clean and had more than adequate space for two. The hotel did not provide shampoo, so bring some. The breakfast buffet was filling.