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Utica Vacation Packages

The service was excellent ❤️

Housekeeping was a problem. Original room we checked into looked like the maid had laid on the bed and never straightened it afterward. Second room they put us in had a used washcloth in the shower. Otherwise it is a very nice hotel. They just need to fix their housekeeping staff/process.

The staff was helpful in checking us in early and finding us a quiet room. There was no breakfast as advertised because of the remodeling going on. Parking was easy.

Loved my stay! Easy to get around the city

Location and staff. Room was beautiful

As ever, staff are wonderful, accomdations are wonderful everything us great. All good, Elevators could use a bit of a clean, if I have to nitpick

Bathroom had mold in the shower. Telephone was in operable. The coffee did not fit in the extremely cheap coffee maker so you had to sit sideways to make a cup of coffee. There was no tea in the room nor was there tea at the bar the air conditioner sounded like a jet, taking off every hour to pull the room. The menu for Room Service was extremely limited with nothing truly appetizing to choose from the staff all seemed dressed, extremely casually, not professionally as most Marriott I have seen in the past were comfortable in the sheets, not the standard of Marriott hotel chains.

Close to highway. Clean and well maintained. Our Deluxe King room was on the 4th floor (road side). The bathroom had a European shower that took a bit to figure out before coffee, but easy enough once that hurdle cleared - choice of handheld shower, rainfall, wall nozzles. The bathroom is Bluetooth enabled for your own music. There’s a heated toilet seat and bidet too. One odd thing is that the clothes closet is in the bathroom. The mini fridge in the bedroom was handy, though we would have liked to have a microwave too. Lovely wicker type chair with matching ottoman, as well as a fabric upholstered desk chair in the room. Staff friendly and helpful. Easy check-in/check out. Free onsite parking.