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Some of the women at the Front Desk don’t know the names but they had a bad attitude

The air conditioning didn’t work well. One morning water was dripping on the carpet beneath the vent after the night when it didn’t work at all. The only ice machine that worked was out by the pool. There was a small safe in our room but when my husband called to get a key he was told people forget and take them home in their pocket so there was no key available. There was a small refrigerator that worked fine but no microwave in the room. Parking was $50 per night.

Good hotel, but watch your bank account closely! ⭐⭐⭐ The hotel itself is good the rooms are nice and the stay was pleasant. However, you need to stay on top of your final bill. They double-charged me, and trying to get it resolved was a nightmare because the communication from the staff and management is incredibly poor. It takes forever to get a response, and nobody seems to know what's going on. Keep an eye on your credit card statements if you stay here!

We loved our stay at The eleanor! The unit was so clean, very spacious, and comfortable. I loved the charcuterie board they had for us in the refrigerator. Such a nice touch! The location is perfect, about a 10 minute walk from anywhere we wanted to go. I would definitely stay there again!

Simply the best!!!!

Overall, I was impressed with the room itself. It was very spacious. It came with a kitchen, which was necessary for me because I was traveling with my grandchildren. The checkout time is earlier than other places it was for 10 AM and I didn’t realize that until I was getting ready to leave. It was my birthday weekend and I was traveling with my grandchildren which makes navigating a little different the cost for a late check out is 150 and I decided to go ahead and do a late checkout because of the gravity of the situation when I pay the money, everything is virtual, you don’t talk to anyone face to face which I really did not like when you enter into the hotel there’s no one there to greet you. Everything is virtual. Some people may like it because they don’t have to deal with anyone, but I do like to be able to interact with other others after I paid the money. A person from the staff came in and yelled at us and said that we were supposed to be out. She further noted that she would be back in 10 minutes and we needed to be gone as I tried to call out to her she stormed out of the room and did not respond to anyone of us that was talking to her to let her know that we have paid the money when I spoke with someone they told me that they will call me back on Monday and which I never received the call and that they would’ve went in charge not once did they try to compensate me for being interrupted and late for my reservations that I had I would not go back because of that.

Worst experience . They need better management.

After a mix up with my room reservation, the staff went above and beyond to accommodate us into a great room. All the staff we encountered were wonderful, and the food is exceptional.