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The hotel is clean, comfortable and just what we needed. Today as we were checking out, a cooler fell off our luggage trolley. A hotel employee, I believe a breakfast employee, helped us clean it up. Then she walked out with us carrying some of our items just to help!! There are good people in this world, especially at Holiday Inn in Elyria, Ohio.

This place is a dump with good service and okay food. When I come back I will likely stay somewhere else as there is a parkade across the street that can be parked at to access Cleveland Clinic

Hotel Indigo Cleveland is a perfect base for urban exploration, situated within easy walking distance of many of Cleveland's highlights. If you're attending an event at the arena or catching a game at the ballpark, I'm not sure there's a better-located option. The front desk area is quite small, so even a modest rush of arrivals can quickly lead to lines. In my limited interactions, however, the staff was friendly and welcoming. The rooms themselves were a bit uninspiring, dark, generic, and somewhat cookie-cutter in design. On the plus side, the beds were comfortable and featured the now-standard pillow menu. The air conditioning was excellent and could get as cold as you'd like, which is always a major selling point for me. The bathroom felt surprisingly cramped for a room that otherwise had space to spare. Another design flaw is that the shower controls are located directly beneath the shower head and behind the glass door, meaning you'll inevitably get blasted with cold water while turning it on. One of the two elevators was under construction during my stay, which resulted in long waits, though that's obviously a temporary issue. Overall, this is a sensible choice, particularly if, like me, you plan on spending most of your time exploring Cleveland rather than sitting in your hotel room.

Front desk was very courteous. Room and entire hotel was clean. Breakfast was wonderful with a great variety. Definitely recommend this hotel!

Pool and hot tub were closed, sheets were too small for the bed. Toilet was running.

Only change I would suggest is the pool to be cleaner and warmer it was cloudy and debris was seen on the bottom. Many people, Including myaelf staying have major health issues and cannot be exposed to bacteria. I will be staying here again if I need to return to Cleveland clinic.

Everything was great and enjoyable except your night clerk she wasn't as pleasant maybe she was just having a bad night,but me as a manager of a business don't like when employees have negative conversations about a guest to another guest its not professional but in all a great place to stay and will recommend this hotel

This area is nothing like the pictures, just was not what we were expecting.