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Clean room and the new owners couldn’t do enough for us

We booked a hotel rather than a just an apartment or room as we were expecting a serviced hotel as a treat and paid accordingly. There is no reception, no bar and no catering other than at the neighbouring property, just a 4 digit number supposedly to open the front door and room, it didn’t allow access to the room, which caused some anxiety. Fortunately someone answered the out of hours emergency number and was able to give us another pass code. The room was not serviced, nor were the tea/ coffee replaced. There are notices and instructions setting out some of the limitations at the premises but only after the booking is confirmed. We didn’t have any significant issues with the room or premises which would have been fine given the historic nature of the property. I don’t wish to arrange a long weekend away adding to life’s regular hassle. Needless to say we won’t be returning.

Nice room, although the electrical outlets were inconveniently placed. Good restaurant for dinner and breakfast, and very close to the Welsh National Roman Legion Museum.

A

WOW what a fabulous hotel! We had a lovely welcome at reception, our room was bigger than expected for a 'cosy' room. It was lovely and clean and although there was no aircon a substantial fan had been provided. The bed was very comfy. Bathroom was spacious, fluffy towels and toiletries which smelled gorgeous. We had supper and drinks on the terrace but I sent mine back as the chicken was very dry, there was no problem and when a fresh meal was served it was delicious. Breakfast was the usual buffet of cereals, pastries or cooked options. It wasn't the best, bacon was hard, eggs didn't have a runny yolk, mushrooms weren't fresh. For an extra charge there were a few other options but no poached eggs or omelette. The staff were very helpful and happy to do so. All in all a lovely stay wish I could have stayed longer so we could enjoy the beautiful garden walks.