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Waterstein Vacation Packages

We stayed 3 nights with two young children in the family room. At 8am after our first night, I told them the shower is draining slowly and that we need more toilet roll and hand soap soon. We left and got back at 3pm and no one had tended to our room. Rubbish not taken out and nothing else touched. So I asked when they’d be around. She said she didn’t know. At some point, someone put toilet roll and soap outside our door on the floor. At 5pm, I asked again about the shower and someone said he’d find the maintenance person. No one showed up. The following day, our room was tended to, but no one ever fixed the slow drain. The water was up to my ankles within a minute of my shower. There was also mold all over the ceiling of the bathroom, and the caulking/grout in the shower had not been wiped clean in a while. A big reason we booked this hotel was because of the indoor pool. What I didn’t realize was that you have to walk out the front door, up the street, and down the side of the hotel to get to the pool entrance. That’s a lot of cold outdoor walking with wet little kids. They also have swim lessons in there where they block off half the pool. The mattresses are the worst I’ve experienced outside of a university dorm room. I wish I hadn’t paid for three nights here. Restaurant service slow, went our whole meal without water. Had to get up to ask for things. But the food was very good! Plenty of parking.

Too good! Communicated time to time even before check in and made everything super easy. The studio is cute and has everything you need. Thank you for arranging everything and making the stay smooth. The common space is nice too.

good location and plenty of parking,

Staff were friendly and gave us a good larger than expected room on arrival which was good. The hotwl is positioned in a very peaceful area. We had a room on the ground floor at the back so there was no road noise but lots of noise late at night when other guests were arriving to their rooms. Walls/floors are thin! The water coming out of the taps and toilet was yellow..not sure why. Bottles of yellow tap water were being served to customers. The menu was not to our taste far too much spicy food. I had to send the corn on the cob back as it was covered in spice. We were then brought a new plain one and were not charged which was good. Can't comment on the cooked breakfast as we only had fruit/continental options.

We booked this property in April 2026 thinking it was one house made up of one dwelling. We booked one night and after some deliberation we booked a second consecutive night separately believing it would be the same property. Upon arrival at the property we soon realized the house was divided into two separate residences, an east wing and a west wing. At no point did Black Sheep Hotels tell us that the property was made up of two residences and that we had in fact booked one night in each residence. During the morning following our first night we received very direct and bad communications from Black Sheep telling us in no uncertain terms that our behavior was unacceptable because we had not packed up our belongings and vacate the premise. At the time of receiving these communications we were on a train and unable to get to the house. Our belongings were packed up and moved to the residence in the other side of the house. We returned to the house later that day, packed up the car and left, as we were so upset with the way we had been treated It is unusual for us to leave any comments like this on expedia, but we feel strongly about the poor treatment we received from Black Sheep and our goal is to prevent this from happening to any other family in the future. Black Sheep Hotels need to do a better job of making clear that this property is two separate residences and let future visitors know if the have in fact booked both residences consecutively, whether by accident or not

Beautiful property in a wonderful location right on the River Ness walk. Walking distance to so much. Beautiful room and hotel. Excellent staff.