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I am happy that I chose Beatenberg Resort & Spa for my first trip to Switzerland. Being up in the mountains, the hotel has incredible views. The bus is free as long as your a guest, and the bus stop is right in front of the hotel. I got the panoramic room with the balcony, every morning is like waking up in the heavens. The free breakfast has a wide variety of options and the dining room area has great views. You can eat outside on the terrace too. Gym and sauna have everything (steam and cold bath also). The staff are friendly and have excellent manners and graciousness. Everything is clean. Melina and Gelson provided first-class service. I’m already looking to book again for next year, but it’s too early.

The AC was not working, and they did not provide any alternative solution other than a fan. The day and night were extremely hot and uncomfortable for us. We went back and forth with them for the entire 24 hours, but unfortunately, nothing was resolved. The next day, they finally addressed the issue, but by then a full day had already been wasted. For a property at this price point, I expected a much quicker and more professional resolution. Additionally, the entire property seemed to be in maintenance mode, with a lot of areas being worked on, which made the overall experience less enjoyable. Overall, the lack of communication, slow response, and poor handling of the AC issue was very disappointing.

It’s a long walk up the hill to reach the hotel if u can walk then book otherwise not recommended for old and babies else hotel view and other stuff is good

Spa 😍 breakfast! Yum! So beautiful - great location. Great place to kill time when it’s rainy ;)

We had a great stay, loved the hotel. The team were really super helpful, location fantastic, breakfast busy and good. Highly recommend this hotel, we loved it!