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千万别踩坑，这家住宿态度差，糟糕透了，是我住过的最差的酒店！千万不要踩坑！超级差！安排房间有歧视，我们亚洲人不要入住这个酒店！听劝！Avoid this place at all costs. The staff’s attitude was terrible, and the overall experience was absolutely awful. This is the worst hotel I have ever stayed in! The way the rooms were assigned felt discriminatory. I strongly advise Asian travelers not to stay at this hotel. Please take this warning seriously—do not make the same mistake. Extremely disappointing! Évitez absolument cet établissement. L’attitude du personnel était déplorable et l’expérience globale a été vraiment catastrophique. C’est le pire hôtel dans lequel j’ai jamais séjourné ! La manière dont les chambres ont été attribuées m’a donné le sentiment d’avoir subi une discrimination. Je déconseille fortement cet hôtel aux voyageurs asiatiques. Prenez cet avertissement au sérieux et ne faites pas la même erreur. Une expérience extrêmement décevante ! Meiden Sie diese Unterkunft unbedingt. Das Verhalten des Personals war äußerst unfreundlich, und der gesamte Aufenthalt war eine Katastrophe. Das war das schlechteste Hotel, in dem ich je übernachtet habe! Die Zimmervergabe wirkte auf mich diskriminierend. Ich rate asiatischen Reisenden dringend davon ab, in diesem Hotel zu übernachten. Nehmen Sie diese Warnung ernst und machen Sie nicht denselben Fehler. Extrem enttäuschend!

Breakfast was amazing but overall the beds the bathroom everything was clean and comfortable. I would stay again if we ever go back to Zurich

The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.

Our stay at Beatenberg Resort was extremely disappointing and did not match the expectations created by the listing and photos. The property is much older and more worn than it appears online. The exterior looks weathered, rusty, and poorly maintained, and the overall atmosphere felt isolated and neglected. Even our children commented that it felt desolate. One of the biggest issues is the location. The resort is much farther from Interlaken than the listing suggests. If you are arriving with luggage after a long journey, getting there is very difficult unless you already understand the local bus system. Otherwise, you should expect to pay a very expensive taxi fare, which in our case was approximately €100. This is an important detail that prospective guests should know before booking. The rooms also lacked proper ventilation or air conditioning. The windows and doors were left open, which allowed flies and insects into both the building and our room, making the stay uncomfortable. Our arrival experience was equally frustrating. When we arrived, there was no one at the front desk for approximately 20 minutes. We walked throughout the hotel calling out to see if anyone was there before finally finding assistance. After a full day of international travel, this was not the welcome we expected. Perhaps the most frustrating part of the entire experience was the lack of communication. Expedia attempted to contact the property repeatedly for more than a week regarding our conc

Clean room Staff was courteous Breakfast options for vegetarian people was ok

We had the best room ever! Very spacious and the location is amazing, right on the ski hill. The spa is great and don't miss the very cozy bar with fireplace. The staff were excellent, very helpful getting us ski rentals and information. Loved this hotel, truly a wonderful place to stay!