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Weston-super-Mare Vacation Packages

Absolutely ideal

Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time. However, we attended our Sister in law’s memorial gathering in the conservatory which was such a contrasting experience due to being in a lovely environment with views and access to the garden, over seen by an events organiser and staff dedicated to the occasion. On submitting my complaint it was handled badly with a delay to acknowledging it. As compensation we were offered 15% off either afternoon tea; use of the Spa or towards a further stay with no consideration that we live 300 miles away and certainly would not be travelling for a cup of tea or dip into the Spa.

The room was beautiful, clean and spacious. Staff were super helpful and the location of the hotel was perfect for exploring Bristol.

The building was in a great location. a nice quiet square, just 5 minutes from the start of all the bars and restaurants. The room itself was nothing like the pictures. It was one small room only which contained the shower and the sink. there was no wardrobe or cupboard to put clothes and shoes. There was a single rail attached to a roof beam which had 6 clothes hangers. The most alarming problem, was the fact that there was no toilet. This was located on the landing which needed a separate key to open. This is not ideal when you wake up during the night and its dark and you need to locate the key before you can use the toilet. The room we was allocated, but looked nothing like the pictures, was located at the top of the building. Apparently, it was on the 3rd floor. But to get there, you had to walk up 5 small staircases, 55 steps in total. When we arrived, i did complain about the room and we was offered a different one in the basement, as long as we had used nothing in the room. Unfortunately in the 2 hours between sending my complaint and receiving the reply, we had unpacked and showered, rendering the room used. For the money we paid, the minimum you expect is an en-suite toilet.

The pictures on all sites are over 10 years old. The previous owners have allowed this place to run down. The new owners haven't been able to refurbish all the rooms. Really they should close down for a period to carry out repairs on the plumbing which is essential and refurbish throughout. It is not a place I would return to. The carpets still have stains on from our visit years ago and need replacing. I did complain and they did refund my costs in full.