Search Deals on

Wigston Vacation Packages

My stay here at this hotel has been a pleasant experience.

We had a lovely night the food from the restaurant was delicious best steak ive had In ages. Breakfast was nice but not very warm room was lovely staff were excellent.

Outdated!! For a highly regarded spa resort I couldn’t find a reason to go back, & I was thrilled I didn’t pay full price. When checking in the staff were lovely & helpful. After checking into the room it very quickly became clear the carpet hadn’t been hoovered. Housekeeping came and attended the room whilst out. Upon return it hadn’t been cleaned properly, spoke to reception again and they were going to speak to housekeeping. After returning from the spa (which is also pretty underwhelming) it hadn’t been sorted! Raised a complaint with the staff on duty and was moved to an upgraded room which was much more pleasant., however there were sequins on the floor highlighting their hoovers are really not that great. The foot pump on the bathroom bin was rusty and falling off, toilet seats cheap plastic and in the first room it was loose. In the corridors cobwebs behind the doors, painting chipped throughout the hotel space and pillows very worn and not plump or comfortable. Breakfast says included but this is continental only you have to pay extra for cooked, which isn’t mentioned anywhere. Based on this experience & the strange rules of “you cannot be in your room which you have paid for between the hours of 10-5pm” if you’re not using the spa, I doubt I’d be rushing back to an overpriced champneys again. Much better spa resorts at a more affordable cost.

This stay corrosponded with a 50th birthday we were invited to, and chose this accomodation as it was fairly close! We arrived, and no one answered the door, I then phoned, a very polite helpful gentleman let us in, and apologised profusely for not hearing the bell. I was upset at first, that my sister was on the ground floor, and I was on the top floor, but the gentleman carried up my case, I am 67 my sister 75! However both rooms were in very good condition extremely clean, and as I said to the gentleman on checkout, I was thrilled to be in a penthouse suite, but I find the stairs difficult now! The gentleman, sorry I dont know his name, again apologised for me being up the top, but I said it was fine, I also realised that I had stayed at this guest house before, it was at least 15 years ago! Ha! Ha! The only criticism I can say, I found the room chilly, there was a radiator, and also an added electric one, but I think it is possible the double glazing might need to be replaced, and in the shower room, the windows need a decorate. Apart from that great! The TV was a smart one, so I must admit it was a bit lost on me, but I managed to watch what I needed! Excellent couple of days. Thankyou