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Winthrop Vacation Packages

TV didn't work. Fridge/freezer didn't cool or freeze. When we got there they said that no booking had been made

Everything about this location was amazing!! Room was awesome!! And the staff were exceptional! 10 out of 10 would recommend!!

Experience was horrible. Arrived to check in late night as informed to the hotel. After check in me and my husband go to Dennys next door to eat, when we return with our overnight bags, we go into the room and there were roaches. We decided to leave, they went to check the room to confirm what I said and the guy came back and shook his head at the receptionist and my $100 deposit was returned. The front dest said they would let the manager know about me getting a refund what I paid at initial check in, its been 5 days, I've called repeatedly and left emails and each time I call the person at the front desk says that they will let the manager know and one said that he probably will not refund my money. Just a horrible hotel and business in my opinion from my experience. Mind you we had to find another hotel at 1230 am.