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Woodhaven Vacation Packages

Staff refused to honor booking to myself and another queer family

My go-to in the area when not staying with family. Clean, lovely, easy parking. The restaurant is excellent.

I was quite disappointed in our stay. I have heard such amazing things about the Townsend. So my husband I decided to stay here for our anniversary. The bed was so insanely uncomfortable and felt like sleeping on a hard wood surface, except for the huge dip in the bed made me realize it wasn’t wood. The Bose radio station was super dusty, as was the remote. It didn’t work anyway. The pillows were super flat and uncomfortable. For a hotel like the Townsend, I really expected plush comfy beds and pillows. I don’t think I’d ever stay here again!

Clean comfortable room, nice staff, but no swimming pool or breakfast

Hip concept

Property was clean, parking easy, close to all the DET sport venues, and staff was very friendly. The room could use actual darkening curtains, as the lights from outside were not blocked by the lace curtains. Also the ability to control the room temperature, or a fan. The room got very stuffy at night and the windows can not be opened. Something that is easily remedied would be Kleenex and hand soap in the bathroom. It’s the little things that would help if we were to stay again.

Upon arriving at the motel, I was informed that they do not accept online reservations. As a result, I had to use hotel.com to request a refund, which I have not yet received. Despite my efforts to contact the motel, they consistently advise me to speak with the manager, but there is no manager available. I had to pay upon arrival, and they were unwilling to issue a return.

I was very impressed with the hotel. The saff was extremely nice and helpful from the moment I entered. Hotel was very clean