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I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Very old outdated property, short staffed located 3 miles up on the hills using one winding road to get there. the bus came once every hour and dropped off at West train station. I had to take another bus to get to Ost train station where the city center was located. unless you are 7 ft tall the bath tub was high and dangerous to get in and out. the ceiling was angled and slopped low above the bed.

The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.

Simple hotel with everything you need. Right across the street from the main train station. So it is convenient and right on Bahnhofstraße with easy access to everything.

Breakfast was amazing but overall the beds the bathroom everything was clean and comfortable. I would stay again if we ever go back to Zurich

Clean room, friendly staff, great breakfast! The views of the lake from the room were superb. Just a heads-up to anyone picky about AC, there is none. There was a fan in our room and with the windows open, the warmth was manageable.

Had a very scary incident with other patrons. Security had to be called.