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I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Beautiful spacious apartment, easy walking distance from the train station, with wonderful views across the city. Very well equipped and spotlessly clean.

The best part of this hotel is the breakfast! Really, really amazing! The rest was not good. The location is central and close to many things, but the road outside the building is super noisy. We did not have a window in our room - it was a door to a shared balcony, and it was very weird hearing other guests hang out there. Since there was no AC and it was super hot, we had to sleep with a slightly open balcony door and a window to get some air but it was super noisy and we did not get good sleep at all. It honestly felt like a student dorm with this sharing style. We paid appx.750usd per night, which is extremely overpriced for what we were getting. If I were to come back to Lucerne, I would try to stay at a hotel with a lake view for a more peaceful sleep. All in all, i believe there are better hotels in Lucerne than this one.

Check in was easy, room was ready a little early.

Excellent location near the Hauptbahnhof. Garni, but two decent restaurants on the way there. Starbucks right there for those addicted. Excellent local transportation for those not daunted by the maps of tram routes. Trains for day-trips from Zürich, for example, down along the big lake, to mountains and vineyards.

Friendly and helpful staff. Bar staff friendly. Hotel room a little outdated but was good for one night. Comfortable. Location isn’t ideal.

Really wonderful boutique hotel in the heart of Zürich. Room was clean and very comfortable, nice view over the Sihl river. Restaurant on property was well managed, service was great and the menu excellent.