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Abrams Vacation Packages

Stayed here while we saw a concert at the Resch Center. Location was nice and convenient, safe walk to and from. However, check-in was supposed to be at 4 o’clock. We were told three times it would be 10 to 15 minutes longer. Didn’t get to our room until 5:30pm only to find the toilet clogged. Then the next morning my son took a shower and there was no shampoo, conditioner or body wash in the containers that were in the shower.

Reception estaba limpio y el personal fue amable,pero al entrar al pasillo de las habitaciones y dentro de los cuartos había un olor bastante desagradable, además la alberca y jacuzzi estaban bastante sucios.El unico punto bueno fue el desayuno, contaba con comida fría y caliente variada además de varias opciones para tomar.

Location

The staff I met were EXCELLENT and kind. Willie was the gentleman at the front desk and he took my words( which I said kindly and professionally) about my disappointment and dissatisfaction about the Queen Penthouse I rented, and had already paid for, with sincere understanding. I was not being difficult, the room was terrible. The photos on the internet are clearly from years, if not decades ago. Upon opening the door we were hit with an OVERWHELMING smell of cat urine. At that point everything else, from the FILTHY and STINKY hideaway bed- couch, ( which I was supposed to sleep on because I brought two of my 14 year old grandsons for a “ summer vacation” - and it had 2 other queen beds- sleeping 6 total) to the huge spider webs hanging from the living room ceiling light fixture, to the boarded up sliding glass doors, to the dented shade to cover the light bulb and its crooked lamp stand in one of the rooms, to looking out at the unkempt pool with not even a lounger, to even all the trash that was laying around the building they put us in, which was 322 A, I believe. ( it was upstairs)For me spending $177.00 for one night is expensive, and I anticipate spending precious moments with my grandchildren when I do plan and pay for quality family time. In discussing it with my 14 year old grandsons they wanted to leave immediately. It felt unsafe and I agreed wholeheartedly with them. Willie at the front desk was wonderful. The facility is not.

Everything was met on what I expected!

Staff very friendly and accommodating could have used a microwave in room. Enjoyed the stay and the area very much!

It was rundown and in bad shape the building wasn’t level. The stairs weren’t level. The building literally looked like it was falling apart. The only solid part of the building that I saw was my room.