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Albany Vacation Packages

It was a nice room with a beautiful location, and the pools were well maintained. However, the front desk was repeatedly grumpy whenever we had a question. Even saying good morning was met with an indifferent tone. For example, the washer didn't work (rinse cycle didn't work) and when I reported it in order to help the next person who would use it, they didn't seem interested and were put off. Additionally, the keys consistently didn't work until after several times, and whenever we tried to call the front desk for fresh towels the line would disconnect. The arcade also didn't work since the tickets wouldn't print after depositing money.

The entire staff was amazing and the inn was beautiful, we will definitely be back

This holiday apartment was very dated, dark, and had a damp smell. The pull-out sofa was extremely uncomfortable, making it impossible for anyone to get a good night’s sleep. The walls were paper-thin, so we could hear everything from our neighbors, including footsteps, and toilets flushing. As a family with a young child, we felt like we had spent three days in an assisted living facility rather than a vacation resort. The staff in the main office were friendly, but unfortunately, that is the only positive thing I can say about our stay.

Very nice coffee set up in the morning. Staff was super courteous and helpful. Most of property is updated although carpeting and rugs are tired. Location is great, very convenient to Tanglewood and restaurants. Parking is onsite and more than ample. B