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Was a pleasant stay staff went above and beyond

What an amazing place. Fantastic location, great restaurants and the rooms are beautiful.

It was fine. There were issues with the internet that I messaged the host about, but didn't get a response or resolution.

We stayed at this hotel for 3 nights toward the end of our trip to Scotland. The hotel is housed in an older building, but the bathrooms have been nicely updated. Overall, we found our room comfortable, although with the colder weather, it was somewhat difficult to maintain a comfortable temperature. One important consideration is that the hotel does not have an elevator, so be prepared to carry your luggage up several flights of stairs, depending on your room's location. I also had breakfast at the hotel's restaurant on one occasion, and unfortunately, the experience was rather disappointing. The service was not particularly friendly or attentive, and I had to ask for coffee several times. The breakfast itself was average at best. On a more positive note, the hotel staff were polite and courteous throughout our stay. One big advantage of this hotel, particularly for those travelling by car, is the availability of complimentary parking, which is convenient.

This is a great place to stay if you’re looking for a quiet neighborhood without the mobs of tourists. The building is beautiful and quite sprawling. I was on the 2nd floor and had incredible views of Dean village. On clear days you can see quite far beyond the city into the mountains and sea. My room was spacious and well stocked with coffee, espresso, tea, dishes, flatware, etc. I had control over the heat which i loved. The bed was quite comfortable and the furniture was quite nice. The bathroom was incredible… Large tub (I’m 6’) and large shower with a towel heater and radiator for optional heat. The staff was as professional as i expected. Very accommodating and helpful. If you have an issue, i have no doubt they will work diligently to solve it. House keeping was top notch. There’s a honesty shop in the lobby thank god. They have it fully stocked with whites and reds, cokes, seltzer, etc. Snacks abound. The lounges are very comfortable. Overall this was an amazing experience. I will 100% stay here again when in Edinburgh. Thank you for a wonderful experience! Hapimag was the highlight of my trip.