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Black Creek Vacation Packages

Clean and quiet hotel. The clean pool and large pool area add to its charm. Great for family. Beds are comfy. Could use better HVAC and lighting solutions.

The Tundra lodge was great for my family

Why aren’t rooms cleaned every day?

Location

The staff I met were EXCELLENT and kind. Willie was the gentleman at the front desk and he took my words( which I said kindly and professionally) about my disappointment and dissatisfaction about the Queen Penthouse I rented, and had already paid for, with sincere understanding. I was not being difficult, the room was terrible. The photos on the internet are clearly from years, if not decades ago. Upon opening the door we were hit with an OVERWHELMING smell of cat urine. At that point everything else, from the FILTHY and STINKY hideaway bed- couch, ( which I was supposed to sleep on because I brought two of my 14 year old grandsons for a “ summer vacation” - and it had 2 other queen beds- sleeping 6 total) to the huge spider webs hanging from the living room ceiling light fixture, to the boarded up sliding glass doors, to the dented shade to cover the light bulb and its crooked lamp stand in one of the rooms, to looking out at the unkempt pool with not even a lounger, to even all the trash that was laying around the building they put us in, which was 322 A, I believe. ( it was upstairs)For me spending $177.00 for one night is expensive, and I anticipate spending precious moments with my grandchildren when I do plan and pay for quality family time. In discussing it with my 14 year old grandsons they wanted to leave immediately. It felt unsafe and I agreed wholeheartedly with them. Willie at the front desk was wonderful. The facility is not.