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Carson City Vacation Packages

In one of the rooms the TV and the phone were not working. It took numerous trips to the front desk to report the problem and was not resolved for 24 hours. The front desk staff was very helpful and tried to get the situation resolved. It took the front desk supervisor calling the maintenance supervisor to get some one up to the room and fix the problems.

Our booking was for 2 rooms-1 for my husband and our teen son and the other for our daughter and her family. We were very impressed with the size, comfort and condition of the rooms. Our only complaint is that the hot tub was very small-maximum capacity of 4 people, so we had to wait until another family was finished using it to have our turn. Other than that we loved the rooms and the deal we got for them. We'd come again for sure!

Beautiful old world themed hotel. I have never seen any other quiet like it. Beautiful wood and brass, crystal, just gorgeous. The lobby was clean, smelled amazing and was blissfully cool on the August day we checked in. The man at the front desk was awsome. He explained everything, and got us checked in quickly. A couple of things to be aware of * There is no front desk person after 12am (I think) until 7am. They allow after hours check in but im not sure of the process. * In other reviews I saw parking was an issue. I had no problem with it. There is plenty of room in the garage *there is an extra $25 deposit for a gate opener, it isnt nessassary if you dont need to leave overnight. The deposit is returned at check out. *The rooms are HUGE. Clean and had everything we needed. My only *Negative* experience: They charge a $50 PER NIGHT deposit. Not per booking. So if you book a 8 night stay they will expect a $400 deposit. Yes, its returned at check out (or how ever long your bank processing is) this is EXCESSIVE in my opinion. There is no restaurant or room service, or any accommodation that would be charged to your room, and I absolutely expected a deposit (just about every room in Reno will have one) but the daily deposit is extreme. It is something I did not budget for and it changed alot for our trip. All in all we loved the hotel and the staff. A from us.

We loved our stay here! Amenities made it 100x better. We loved the pool, hot tub, and gym. Staff were nice as well. Definitely coming back with the family again!