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The Catskills Vacation Packages

The rooms are small which is totally fine. The customer service was not all that great except for the one staff member who actually helped us get a fan. The plumbing was messed up and had no hot water, AC, or ice. And they had no way of saying how long it would be that way. The elevators are very tiny and hold only a couple of people with luggage. Room was clean but other than the one helpful staff member, that was all they had going for them.

Great stay. Great location

This hotel is in a great location close to town and restaurants. The rooms are well appointed and clean. The rooms by the pool are larger than the rooms in the house. We have stayed in both and I prefer the pool rooms although louder than the others. Nice pool and restaurant/bar on site. There is also a hotel shuttle to the beach and they were nice enough to drive us to dinner also.

Excellent experience in a great location!

Do not stay here (especially on the first floor) if you'd like to get a good night's sleep. It was so loud outside and in the hotel hallway that I could hear literal conversations. We didn't sleep a wink and it ruined our following day in NYC. They need to warn you about this on their website. I also asked for extra blankets twice because it was cold and twice the person at the desk said he would get blankets and he never did. I do a lot of travelling for a living and this was by far the worst experience, especially the fact that they did not acknowledge our concerns and requests.

Clean room, comfortable bed, great front desk staff and plentiful breakfast!!