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Hotel exceeded my expectations for the weekend. Came down for the Jayz concert and even though crowded the staff was pleasant accommodating and kept the room clean. I would stay here again if I needed to.

Love all the plants that were included in the decor. Top notch quality.

Wrong address no instructions

Great location, great view

I will start with the pros of booking at this hotel. Ambience was amazing when you walk into the hotel. The aromatics are sensual and creates a relaxing feeling. The location is nothing more short of great. The subway, Central Park and all stores are within walking distance. I suggest you take the walk. If you choose to stay here try Jams restaurant 5 stars. Now the cons… at the front desk I asked about the EV chargers to which I was told to refer my questions to valet. Ok valet informed me that the EV Chargers has been out of order for some time. Disappointing because as I expected a way to charge. Ok whatever. Now the room…it is like the size of a dorm room. The view that is pictured is a facade. My room was on the 4th floor and the view was the HVAC system for the next building with debris. On Saturday the room was FREEZING and guess what the a/c thermostat read “offline”. This was definitely not what I expected for the price I paid.

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Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.