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Chateaugay Vacation Packages

The building is old, falling apart, and needs to be taken down and rebuilt. We had to wait 1 hour for our room to be cleaned when we arrived at 3:30pm. Despite the wait, the room was not well cleaned, we were not left enough both towels, and the a/c was very loud even when turned off! The positives: The front-desk staff are lovely, empathetic and very apologetic even tho they have to deal with many guests complaining and walking out upon seeing the conditions of the rooms. The breakfasts (included) are good, the workout and pool facilities are decent, and it was a quiet location.

Room was dirty had mold in bathroom I’m asthmatic and I had asthma problems all night from the mold Room was also musty smelling. Glad it was only for one night Breakfast was not much

Great!

We purchased an accessible, 2 queen bed room as we had 4 people, and when we got there they only had a king bed available. No one took responsibility for the error, and we had to find a different hotel at midnight after a 12 hour drive.