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I arrived late on July 12 after my flight. When I checked in, the front desk told me the room I was assigned was the only room available until the general manager came in the next morning. Unfortunately, the room was not in acceptable condition. There was mold in the crevices of the bathtub tile, which I ended up scrubbing myself. I have The room was also very musty, which made it difficult for me to stay there. In addition, someone near my room was smoking a significant amount of marijuana, which further affected my breathing. Despite multiple attempts throughout the week to reach the general manager I was not issued a refund . Only stayed a couple hours and was charged for four nights . Dirtiest most unfriendly motel in Detroit . Do not recommend.

For this property, excellent does not do it justice. This hotel, from top to bottom, has everything a visitor would need. The amenities and cleanliness were above and beyond. Please be sure you bring your swimsuit as this property has a spa-like pool and hot tub. The restaurant and bar - chefs kiss! The waiters address you by your first name and treat you like family. I travel quite a bit for work and this is one of the best properties I've ever stayed at. I will definitely be back for another visit.

The staff is the best part about staying at the Townsend. This is old money. They have incredibly well trained staff and just plain knowledgeable, helpful, and kind people. If you're looking for a great experience in Birmingham, stay here!

Whenever in Birmingham area, we always stay here, great ambiance, staff and lobby bar

The staff were incredibly helpful, highly professional.

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