Search Deals on

Toledo Vacation Packages

Let me start of by saying that the staff that I dealt with were all pleasant, helpful, and easy to deal with. However, the room itself was scary. The floors were slippery as if they were mopped with greasy water or maybe they waxed them or something and were slick from that. Next, there were dead bugs all around in the corners of the room. When I looked closer, there were spider webs all around the base of the floor lamp where I was intending to plug in my phone charger. That prompted me to loon under the bed and holy crap, it looked like a scary movie with the amount of spider webs and egg sacks under there. I even found a spider crawling out of my pillow case. We were booked there for three nights but left that next morning to go stay somewhere else. When we checked out, we were told that a manager would have to contact us to refund the two nights that we didn't stay. We have still not been contacted or refunded for the two unused nights.

One of the most comfortable hotels beds I've ever slept in!! Everything was great- looking forward to staying again when we're in town.

Room was clean property was taken care of an staff was nice

The property is excellent!!! No issues what so ever. I would have given 5 stars except for the rude front of house receptionist. I now call her claws as she had 3 inch nails and an attitude to match. I tried to check in at 1 pm as I had just driven 4 hours in driving rain from Medina where I visited my 93 YO mother in hospice care. Was sternly told "check-in is at 3pm" no exceptions. I used to be platinum everything for business and I know better. I hope she finds happiness somewhere... but customer service is clearly not her thing!!!