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Douglas Vacation Packages

There is ample parking for the hotel, and it was quiet in our room. The room was decently sized but there was a weird lack of storage. We had a balcony room and loved that it came with a screen door. However, the balcony is tiny, not big enough to have chairs on it. Very nice indoor/outdoor pool area. We did request extra towels and they never showed up, I had to find a housekeeper the next morning to grab them. There was no phone in the room where we could follow up with the front desk. The hotel is pretty close to several restaurants and a grocery store.

The staff is extremely unhelpful. Kaylen at the front desk lacks all sense of customer service and problem solving skills. The manager Brett Busha is unwilling to take calls to resolve billing issues. Skip this property completely, there are better, friendlier, cleaner options right next door.

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Not updated, floors in room needed more vacuuming, pool was too cold to enjoy. Good location, breakfast was good. Staff was nice and helpful.

Garbage overflowing, they overcharged my cc without my concent, still waiting for the refund. Hotel is under major renovation. Not in a good are either.